You deposit funds directly from your bank account, and then they "hold" the funds, preventing you from transferring your funds outside of Farmax Prime Limited, and you won't be able to withdraw the funds! Moreover, you won't know when you can withdraw them. There's only mechanical customer service, with no one asking what happened and why your money is locked up！The responses from automated replies are very vague and won't tell you anything about what's happening. I've never encountered this issue when using Kraken or Binance.